Shipping policy
Webshop name: Sydneymode.com
Sales countries: Australia
Email: info@sydneymode.com
Phone: +31612948483
Address: Neringstraat 1, G, Kampen, Overijssel, 8263 BG, Netherlands
Sydneymode.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within Australia.
- Future expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within Australia: Free shipping on all orders.
- No hidden charges: All charges are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday through Friday.
- Last Order Time: 22:00 (GMT+10:00) Australian Eastern Standard Time (Sydney)
- Weekend Orders: Orders placed over the weekend will be processed the next business day.
SHIPPING TIME
- Estimated shipping time: 7-10 business days Monday through Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
TOTAL SHIPPING TIME.
- Estimated delivery time will be 8-13 business days. (Monday through Friday)
SHIPPING PROCESS
- Reliable Courier Services: We ship via Ups and FedEx.
- Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage in transit.
- Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and tracking number.
- Tracking your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is available to assist you with any questions you may have about tracking your order.
PROCEDURE FOR MISSING ITEMS
- Report missing items: Within 7 days of receiving your package, please contact our customer service team at info@sydneymode.com
- Resolution: We will resolve the problem as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 14 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged and returned in their original packaging. Personalized items cannot be returned.
- Fees: Return shipping costs are the responsibility of the customer unless the item is defective or does not match the description. In such cases, Sydneymode.com will cover
assume the cost of return shipping.
- Refund: Refunds will be processed within 14 days of receipt of the return and will be refunded to the original method of payment.
Website name: Sydneymode.com
Company name: GBCMarketing B.V.
Address: Neringstraat 1, G, Kampen, Overijssel, 8263 BG, Netherlands
E-Mail: info@sydneymode.com
Contact Form: https://sydneymode.com/pages/contact
Phone: +31612948483
Company CoC number: 88436705
TAX Number: NL864625066B01
Customer service: Monday to Saturday between 9:00 am to 5:00 pm.