Return and refund policy
Return and refund policy
Scope and intent. This return and refund policy applies to all purchases made through the Sydneymode.com website.
Contact Information
For questions regarding returns and refunds, please contact our customer service team at:
- Email: info@sydneymode.com
- Phone: +31612948483
- Address: Neringstraat 1, G, Kampen, Overijssel, 8263 BG, Netherlands
Return window
Customers in Australia have the right to cancel their purchase and return the product within 14 days of receipt without giving a reason.
Instructions for returning
1. Return notification: To initiate a return, please contact our customer service team at info@sydneymode.com with your order number and a detailed reason for the return.
2. Return authorization: After we review your return request, we will provide you with detailed instructions.
Packing and shipping
1. Pack the item securely in the original packaging with all labels and tags still attached.
2. Attach the return authorization form and any necessary supporting documents or images.
3. Download and print the return label using the link in our email.
Return Costs
Please be aware that return shipping costs are non-refundable unless it is defective or damaged. In that case, Sydneymode.com will pay the return shipping costs.
Specific conditions for returns and refunds
- Returning because you changed your mind: If you changed your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged and in its original packaging.
- Defective goods: If you receive a defective product, please contact our customer service immediately for instructions. Sydneymode.com will refund the return cost and provide a replacement product or a refund.
- Damaged goods: If the product arrives damaged, please send us photos of the damage within 48 hours of receipt. We will assess the situation and refund the return cost if necessary.
- Wrong product received: If you receive the wrong product, please contact us and we will arrange the return charges and make sure you receive the correct product.
- Product never arrived: If your product never arrived, please contact us so we can investigate with the courier. If the product is not found, we will offer a full refund or a replacement.
- Cancellation after order: You can cancel your order before it ships. If the order has already shipped, please follow the return procedure after receiving the product.
Policy for damaged or defective goods
Upon receipt of damaged or defective goods, please contact our customer service department within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement item or refund the full purchase price.
Non-damaged goods policy
If you change your mind, you can return the undamaged and unused product within 14 days. Make sure it is in its original packaging.
Timelines
- Return Window: Returns must be reported and shipped within 14 days of receiving the product.
- Return Processing: After we receive and verify the returned item, we will process the refund within 14 days. You will receive a confirmation email.
- Conditions for refund: A refund will be approved if the product is undamaged, unused and in its original packaging. Refunds for defective or misdelivered products will be approved after inspection.
- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the return policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return address
Please send all returns to: Neringstraat 1, G, Kampen, Overijssel, 8263 BG, Netherlands
Shipping Method and Charges
- Shipping method: FedEx or Ups + Track & Trace
- Estimated return cost: $25 - $35 AUD
Legal Rights
This policy does not affect any applicable legal rights.
Exchanges
It is also possibly possible to exchange your products. Please contact us using the details below.
Questions?
Please visit our FAQ page or you can contact us using the information below:
Website name: Sydneymode.com
Company name: GBCMarketing B.V.
Address: Neringstraat 1, G, Kampen, Overijssel, 8263 BG, Netherlands
E-Mail: info@sydneymode.com
Contact Form: https://sydneymode.com/pages/contact
Phone: +31612948483
Company CoC number: 88436705
TAX Number: NL864625066B01
Customer service: Monday to Saturday between 9:00 am to 5:00 pm.