Return and Refund Policy

Exchange & Returns

Not happy with your order? It is then possible to return your product to our return address. You can easily return your package using the following steps.

Return form

You can request the return form by sending an email to info@sydneymode.com Once you have agreed, we will send you the return form. If you have not completed this form completely, we will not be able to process your return.

Please note that the return form must be enclosed with the return. Please also send this form to info@sydneymode.com otherwise we cannot process the return.Your package will be returned to country of origin. 

No signs of wear

The order must not contain any signs of wear. We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.

Track & Trace

A return shipment should always be provided with a track & trace code. It is necessary to send the track and trace code to us by email, otherwise we cannot process your return. Of course, we must receive this track and trace code before the return is delivered (to us). (We are not responsible for return shipping costs)

Return notification

You have the right to register and return your return within 14 days of receiving the goods by sending an email to info@sydneymode.com.

After we receive your return (and the return form is correctly completed), you will receive the purchase amount in your account within 14 days.